technical certificate unit worksheet

1. Identify the different reasons why people communicate (1.1.1) Communication is a way in which we get a message across to others, or a way in which we receive a message. Sometimes the message can be received but not in the way it was intended to be received. The way in which a message is received can depend on the way in which we communicate for example body language, facial expression, gestures (moving your hands etc.), and the way we speak (tone of voice etc.).

2. Explain how communication affects relationships in an adult social care setting (1.1.2) Communication can affect relationships in a social care setting in a positive or negative way. It will depend on how the message has been received and how it was intended to be received. If it was a negative communication it could have a very negative effect on the relationship you may have with that individual, and vice versa. It is important to be careful of what you say and how you say it, as people may receive a different message to what was intended.

3. Compare ways to establish the communication and language needs, wishes and preferences of and individual (2.2.1) |Ways to establish communication. |Positives |Negatives | |Asking the person you are communicating with how they |Gives the person the choice of how they want to be |They may not be able to communicate for example they | |would like to communicate. |communicated with. |have a hearing impairment. | | | |There may be a language barrier | |

| |They maybe unsure of you if they did not know you. | |Asking someone who knows them how they like to |You can find out beforehand how they like to |You may prejudge someone based on how the person you | |communicate. |communicate. |spoke to gives you the perception of them. | | |If there are any barriers to communication for example| | | |language or hearing impairment | | | |You can get the resources you need to make sure it is | | | |effective communication | | |Reading up on care plans/ support plan. |You will have an understanding of how the person |A care plan will give you a basic guide on the | | |concerned wishes to communicate. |communication. | | |The care plan will tell you of any barriers to |They can sometimes be impersonal. | | |communication. | |

There is no one way to find out, the best option would be to use a mixture of all three of the above options, this way you are going to be able find some things in common in all three options and they will help you to decide the best possible way.

4. Describe the factors to consider when promoting effective communication (2.2.2) Using the methods described in the table in the question above, you can determine if there are any barriers to communication in which you need to be aware of. The barriers to communication are as follows;

5. Describe a range of communication methods and styles to meet individual needs (2.2.3)

6. Explain why it is important to respond to an individual’s reactions when communicating (2.2.4)

7. Explain how individuals from different backgrounds may use, or interpret communication methods in different ways (3.3.1)

8. Identify barriers to effective communication (3.3.2)

9. Explain how to overcome barriers to communication (3.3.3)

10. Describe strategies that can be used to clarify misunderstandings (3.3.4)

11. Explain how to access extra support or services to enable individuals to communicate effectively (3.3.5)

12. Explain the meaning of the term ‘confidentiality’ (4.4.1)

13. Describe ways to maintain confidentiality in day-to-day communication (4.4.2)

14. Describe the potential tension between maintaining an individual’s confidentiality and disclosing concerns to agreed others (4.4.3)

15. Explain how and when to seek advice about confidentiality (4.4.4)

Once you have completed, your Learning Advisor will be able to cross reference all knowledge into Unit 301 of the diploma

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